Honest Air Conditioning and Plumbing

Honest AC installed our system nine years ago. I left them a five-star review after that. We use them extensively over the years for service calls and the occasional repair and always like dealing with them. That has dramatically changed and I will no longer refer anyone to them. In fact, I would strongly encourage anyone reading this not to use these guys. My system stopped blowing air Saturday morning. I found a different company who could get someone out within the hour to check it out. They diagnosed it as a failed indoor blower motor. They said their cost on that replacement part is $1,800, but before I had them do the work, I should check with the company that installed the system because if they did their job after the install, and registered my system with Trane, the manufacturer

Terrible experience from start to finish. They installed a brand‑new AC that constantly fails, and every time it breaks they push upsells instead of fixing the problem. The zone board has been replaced twice, yet they still claim it’s “not under warranty.” We’ve had endless service calls with no real solution. Monica in the office is no help, she keeps repeating that the GM can only offer 15% off, while the company continues charging customers for their own mistakes. Our AC went out in the middle of the Texas summer, leaving our dogs overheated. This company calls itself “Honest,” but there’s nothing honest about them. No integrity, no accountability, just sales over service

We spent nearly **$10,000** on a heating and AC unit from **Honest Air**, and what we’ve gotten in return is nothing short of a nightmare. For the past **3 to 4 months**, our AC keeps **failing to cool**. We’ve had **FOUR** service calls with **two different technicians**, and every time they come out, they do the **same temporary fix** — flush the attic drain — and claim it’s resolved. Within **30 days or less**, the issue returns. This issue has occurred every year since installation. My **75-year-old partner** has had to **climb into the attic** multiple times to flush the line himself, and even **our son** has had to step in. And still, the system fails. Now we’re being told that **the original drain lines from 1977 are still in place** — lines that should have been **replaced by Ho

Avoid this company at all costs. They installed a brand‑new AC that constantly breaks down and, instead of fixing their mistakes, they try to upsell unnecessary services. They replaced the zone board twice but still claimed it wasn’t covered under warranty, leaving us with endless service calls and zero accountability. During the brutal Texas summer, our AC failed and our dogs overheated, an absolutely terrible experience. There is nothing honest about “Honest”; it’s all sales over service. Save yourself the headache and go elsewhere.

Would not recommend to anyone. Technician took photos without my knowledge and sent them to my landlord who already nitpicks everything I do. Technician never said anything to me, the person living in the home, that he was taking photos or that a vent needed to be cleaned. Unprofessional and absolutely nothing “honest” about this.