House Master Services Athens

I would love to be writing a great review because the truth is that House Masters did repair all our requests and it was great until it came to the kitchen sink. During that repair on 7/29/22 they broke the countertop in half. We were assured that they would do whatever it took to get it right, be it repair or replace. They followed through with attempting to repair it on 8/2/22 & 8/3/22 but there is still a very large noticeable crack and the sink repair was never actually finished. Since the "repair" we have reached out to them saying we needed guidance in the next step to only get one reply stating they wanted to know what we wanted to do. We have not heard from them since 8/5/22. My partner and I have emailed and called regularly with no response. We even found someone who was willing

Fabulous team that has been to the rescue for us in our loft in Athens. They have done a top notch job on replacing floors, replacing deck, toilets and garbage disposal. I always know they are going to do a great job when we have issues or projects that need to be fixed in our loft.

Charged us by the hour and took 3 and a half hours to hang up three pieces of drywall, and that's literally just hanging it up. We had done prep work of getting the wall down to studs so all they had to do was put it up. At one point they were outside smoking so I'm not sure what I'm paying for here. Almost 4 hours in before they started mudding which is the whole reason we'd hired them. Had to ask the two of them to leave and finish the job myself. After the fact sent me a receipt to show how they used the three and a half hours with things like "measured wall" and "removed old screws" to try and justify the amount of time spent. Extremely disappointed.

We had Brian create a cement bump for our electric gate and he did a wonderful job on that. However, when we had him build a shed for us, it took months and he never completed the shed. The garage door on the shed was not installed properly and the sink that he installed leaks. I had foolishly paid the final installment before the job was completed so that is on me. Its really too bad because I really like him. I just wish that he would've completed the job. Reply to House Master Response: Dear Brian, My husband and I have not had very much experience with contractors in the past. We expect and hold them to the same standards that are expected of ourselves in our jobs. If we had missed as many days of work on a new job as you had when we first contracted you, we would have been fire

Unreliable - Was supposed to show up the week of August 5th and no-showed. I called Brian that Friday the 9th and he said they got busy but would be out the following week - No show again! Texted Brian Friday the 16th for an update on the job- No reply. Texted Brian again Tuesday the 20th - No reply. Unreliable and very poor communication.