Hughes Supply - Pearl, Ms

I’m really disappointed in this store. We’ve always liked the people and the team here, but this time they truly dropped the ball. I’ve been a loyal customer of Hugh’s for years — and so was my grandfather — but it’s hard not to notice how much this supply house has gone downhill. We called about a fan motor that was under warranty. They confirmed it was in stock but said we’d need to pay for it upfront, then make a separate trip next week for reimbursement due to inventory policy — plus a $100 handling fee. We agreed to those terms and asked that they set the motor aside while we came to pick it up. When we arrived, not only had they failed to hold the motor, but they also didn’t have the specs on hand. That’s on me too — I should’ve taken a photo and not relied so heavily on them. But

Wonderful experience at Hughes Supply Showroom. Mary Nell worked with us and helped us select what we wanted for our bathroom remodel. She was very friendly and knowledgeable and not to mention patient with us! She went the extra mile to help and make sure we left satisfied with our choices. There was a mixup with our tub but thankfully it was quickly corrected and they made up with it with a home delivery and hand written note a few days later to thank us for our business and apologize again. It's not every day you get this kind of service nowadays and some places are lacking in customer service, it's good to find a place where everyone is friendly and goes the extra mile ! Thanks Mary Nell & co, I'll highly recommend this place to anyone!

My 25 year old A/C stopped cooling Sunday morning. The problem was control board in furnace. I called Monday morning and verified they had it and picked it up. While installing part, another parts house called and quoted part at $120 higher. Thanks for great customer service.

Man.... this place is awesome, my capacitor is burn and when I got there this is place already close but he still help me, I really appreciate his kindness otherwise my family will stay in the hotel tonight. Thanks for your kindness. If google have 10 star rate I will give 10. If you need any plumbing part or Hvac just go there, you will get what you need. And if they don’t have it they will refer you to the right place. Again thanks for open the store for me at your closed time.

Horrible customer service and cocky attitudes. Fine place for supplies as long as you don't have to return defective product. Then you're s.o.l. There are plenty of plumbing supply houses in Pearl. I would recommend trying someplace else.