ICC Floors Plus

My wife and I hired ICC to remove our old carpet and install LVP throughout the upstairs, basement, main-floor office, and both staircases in October 2025. Unfortunately, the experience fell far below expectations for a ~$20,000 project. What Went Well: • Our project/sales rep arrived prepared with flooring samples that matched our main level and had researched the home’s build sheets for accurate square footage. • The sales rep worked with us through multiple quote variations as we debated between carpet and gym flooring. • The demo/installation crews on days 1–3 arrived on time, removed the carpet efficiently, and cleaned up after themselves. • Crews were respectful and kept to themselves. Where the Project Fell Apart: • ICC ran out of materials four separate times. • At least five dif

We had a great experience with our recent carpet install with ICC! This was not an easy decision, lots of choices…but it turned out great. Skipp W. was patient and helpful as I endured the decision process. So many things to consider and Skipp was great to help with all my questions. Installers were professional, very attentive to questions and moved an entire house of furniture to do this job. They did this all in 2 days. Everything worked out just as they said it would. Pricing was very competitive and they warranty their installation for 2 years. Love our new carpet! Thanks, Skipp and all those at ICC that made this happen!

We wanted to express our sincere appreciation for the exceptional work done on our recent floor and wall tile project for our walk-in shower. It was installed flawlessly. Furthermore, the installer maintained a clean workspace throughout the process, which we truly appreciated. A special thank you to Bobby, a ICC Floor Property Rep. It was a pleasure to work with him. We appreciated the communication and attention he provided to us and would high recommend ICC Floors to anyone who would require a similar service.

We love our new basement wet bar from ICC! The process was seamless and it was great to choose everything in one stop. The showroom is huge with lots of options and the staff was friendly and helpful throughout. Highly recommend!

My sales rep was Justin and he has been great to work with. In a previous house, we had completed a full house remodel and used a local (to that area) flooring company where the owner actually did some of the install. Our experience there had been great but we now live elsewhere and local mom & pop shops like that don't seem to exist in this area. I had visited a few other flooring stores looking for carpet - both for the children's rooms & for the patio room. I met a LOT of unkind, unhelpful people in the process. I asked around and a few others mentioned good experiences at ICC (but said to pay attention during install). Through connections I was put in contact with Justin. Very easy going. No pressure. Invited questions and being patient as I asked all of the things. I also encountered