IES Residential

I have a video of one of their "technicians" working on my underground access. I came home and asked if there was a problem with my service. They said no. I went inside and no internet. The person was gone. I had someone come out again and was told the line was cut by the previous person. I was then told it would be 3 more days before someone would come out to replace the damaged line. I called on the third day and was told they already came out and replaced the line and now I needed an installation technician. I believe this company for cox is purposely causing damages to lines so they can swoop in and repair them

Austin Thomas came out for a Cox service call. He was outstanding! IES Residential and Cox should be very happy to have someone as good as Austin to represent them. He was very customer service oriented and complete with his work, and early. My husband and I are completely happy to finally have our TV and internet problems solved. He needs a raise or at least employee of the month! Al & Denise Palmer

This company can get a 8 star rating if it was offered. The young lady that answered the phone was prompt and very courteous The technician was there when promised. He was very smart about the system and sold me what I wanted not what I did not need. He answered all my questions so I could understand what it was about. Job was done quickly and neat and clean. I called the next day to get some help because I am not very smart with computers. The technician helped me out on the phone and got me to where I needed to be . This technician's name is Vito. He is a very excellent employee. The whole company cares about their customers. And again they sell you a system you need, not one you don't. I will recommend this company and people to everyone. GOOD JOB!

Their website and lots of info suggests they provide services to residential customers, I called in and got transferred so many times. They were like bots, they couldn’t understand I was a customer asking to have network cable ran and wasn’t affiliated with any of the companies they did subcontract work for. I kept telling them “I don’t have an account, I have a home and I’m looking for service” – “Sir, we need some information to lookup your account, we can’t find it”; how brain dead can you be? This wasn’t even a single person, that exact scenario happened 3 times. I was transferred 5+ times all the dead ends, mostly rude people who couldn’t comprehend. So much rubber-stamp group-thinking.

Rich Hayden Your facts are incorrect for you called the wrong department. This location here does provide services thru cox but not as an independent provider . Key word thru cox. Before you start stating incorrect facts maybe you should research more and understand what the rep meant on the phone when they were looking for your account . They work as contractors for cox and are not a solely independent provider.