Independent Flooring

From the moment the contract was signed, the experience was disappointing. After paying a 50% deposit, I was left without clear communication on when the flooring would arrive or when installation would begin. Weeks later, I received a call at 6pm from the sales rep, Mitch, informing me that the flooring had arrived and the crew would begin the very next day. For a project of this size, some advance notice and proper scheduling should be expected. The contract was for approximately 1,000 sq ft of glue-down vinyl plank in our basement. On the first day, the crew installed about 200 sq ft, and the quality was unacceptable: large gaps between planks, uneven seams (no seam roller was ever used), and no coping or finish work around finished walls/Stone or obstacles. When I raised these concerns

We had a great experience with Independent Flooring! Ron in the store was great to work with. He answered all of my questions throughout the process and was always checking on how things were going. We did carpeting in bedrooms and LVP throughout the rest of the main level and everything looks amazing. The installers were great to work with as well and did a fantastic job.

We had luxury vinyl plank and carpet installed. Beautiful results. The installation went well, problems with old flooring were addressed clearly. Sales were easy to work with. Overall a good experience!

Last November we stopped at Independent Flooring in Eau Claire looking for tile for kitchen backsplash and kitchen flooring. I described what I was looking for and Mitch was fantastic with his suggestions. I had a certain look I wanted for the flooring and he showed us a porcelain tile that was perfect. I was not sure about backsplash and after looking at their vast variety of samples I picked out something I liked. Mitch asked if we were open to suggestions which we were and he showed us what it would look like to use the one I had picked out (quite expensive) along with a subway tile. That brought our price down and we loved it! We live in Tomah and our contractor had hooked us up with a local tile installer so unfortunately we did not have Independent Flooring install the product.

We had Independent Flooring do our Flooring 35 years ago and it lasted well. We replaced because of outdated colors and styles in the vinyl. We worked with Ron and we are extremely happy with our new flooring and with Ron. Would highly recommend them to anyone.