Integrity Chem-Dry

This is my experience and I feel compelled to share. I was not part of the consulting and booking of the appointment. My elderly in-laws did all that. They show up to do a sofa, loveseat, and single chair. He starts spouting out prices. These are the prices... 500 for a sofa 400 for a loveseat 200 for the single armchair. He told my wife they were running a buy 1 get 1 offer. So he discounted the single chair. You would think he would discount the loveseat. They were in the middle of the work when I got the phone call about the pricing. I immediately called the company that I had used for years prior. Asked their pricing for a sofa and loveseat. The combo price was 225. That company is Quick Dry. Always dependable and professional. What happened is they pulled up, saw a big house and 2

A friend recommended Chem-Dry as I had never used them before. The price was reasonable for three large rooms and a staircase with several heavily used areas. The carpets look like NEW! I was very pleased with the result.

I cannot recommend this company. I took a 1/2 day off work for my appointment which was supposed to be between 8 and 12. I called the company at 12:15 to see if they were still coming, and a rude woman told me that I wasn’t on the schedule and that I was the second person that day whose appointment was lost due to a “glitch”. She offered no apology. She told me to wait between one and five and someone would show up to clean my carpeting. I agreed, even though this would cost me to lose a full day of pay from missing work. A carpet cleaner showed up in the afternoon, offered no apology and proceeded to give me the extreme upsell pressure. When I made the appointment, I was told that with a coupon I could have two bedrooms cleaned $50 each And that my 8 x 10 area rug would be starting at $1.

Being that we drove for two hours to meet the serviceperson with no notice that the job could not be done until Monday due to a truck not working, (when we called)we were a little taken back that there would be a credit of only $10. due to the inconvenience. In addition we needed to pay for one to wait on Monday for nearly three hours until the job was started.

I always have Integrity Chem Dry out once a year. But I was in need of a last minute appointment. The company sent out Justin and Jason late this afternoon to clean my carpets & sectional sofa right before Thanksgivings. I have a lot of family coming over and I was in dying need to get my sectional sofa done. My little one recently got into his rash cream, and wipe it all over my sofa. Both Justin & Jason explained the process and reinsured me that they can get everything out. Let me say they work wonders on getting everything out. I highly recommend these guys. Thank you Chem Dry and will be using them again next year.