Intown Roofing

I was sitting at my kitchen table for dinner with my family when I felt a drop drop of water hit my shoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning—a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn’t hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provide

Intown did a great job with our roof. They were able to diagnose a problem that was previously misdiagnosed, and they offered very reasonable pricing with clear communication and terms. They brought over shingle samples so we could choose exactly what we wanted, and they completed the job in a single day. We're very happy with how our new roof looks, and we feel secure with the materials used and the warranties offered.

I had a very positive experience with Intown Roofing for our roof repair. All emails or phone calls were followed promptly with a response from Deb--she was knowledgeable and eager to assist us. The repair itself was smooth and much easier than I had expected. Best of all, the cost was 1/3 of what was quoted by other companies. I really appreciate their work.

Be careful if you hire. They upcharged us twice after work got started (once for $1000 and once for $1400) for items that were addressed on the estimate. They were also the most expensive out of three companies considered. In response to Intown’s reply: We did pay $600 to fix the hidden trim work. We didn’t feel it was right to pay an additional $1,000 for that and other items addressed in the estimate. As for changing the scope of the project, the recommended paint did not perform as described by Intown. We could not see our way clear to pay an additional $1,400 on a $14,000 job. We used to be one of those 1,400 satisfied customers. Sorry we could not work this out.

Intown Roofing was amazing. Not only was the work world class quality, but it was also completed in record time. They obtained the permits within a day or two and had the entire roof and tresses replaced within a week. Luke and Russ were so easy to work with an willing to answer ANY question I had. I'm beyond thrilled with the work they completed and would not blink at hiring them again or recommending them to family, friends and neighbors.