Island Sash & Door

Needed to update a single pane door and two windows…..fairly small job in the scheme of things. My overall experience was top notch…..estimate was fair, regular communication by office team for sched, install crew arrived literally to the minute on time. But the reason I’m leaving the review was the end product & service. Island Sash & Door completely exceeded my expectations, what a pleasure it was to watch & see the quality and craftsmanship of the onsite guys - true professionals. Highly recommended & local too. Thank you. You earned my business, cheers.

Great experience with our window and door installation! Wyatt and his team were personable and responsive. They also demonstrated great creativity and problem solving when a few unexpected challenges occurred. We love our new windows and doors!

I can't say enough good things about the experience of working with Wyatt. We were really impressed at the amount of effort he put in to our project from start to finish. He was there every step of the way to answer questions and make sure that we were satisfied. He put in the extra effort to make sure we were happy with the end result, which made him stand apart. If you are looking to do new windows, I highly recommend working with Island Sash & Door and Wyatt in particular.

Called to schedule appointment for replacement windows on a beachfront home in Mutiny Bay. Their estimator called me back and we schedule a time. I explained to him that we live off island and would be making a special trip to Whidbey to receive estimates for our window replacement project. The estimator was a no show at our scheduled time. I called Island Sash and Door, and they absolutely didn’t care that we had been stiffed by their sales rep! We were told we needed to call their salesperson directly?! So I called him (this is now about 45 minutes after our scheduled time). We got no response- totally ghosted! I would never do business with a company that one doesn’t care about a $20,000+ job, and second doesn’t take responsibility for their own people.

We phoned Island Sash & Door to request an estimate for a damaged window and to inquire about replacement window screens. After leaving a message, my call was returned within a day. However, after speaking with an employee, I was told that an estimator would phone me to set up an appointment within two days. A week elapsed with no phone call. I phoned back, left a message to request a call-back, and received no follow-up. I understand that Island Sash & Door may be in high demand and suffer from a staffing shortage. Nonetheless, the failure to return a simple phone call from a potential customer shows a lack of professionalism and reliability. If my job is too small, fine, but a prompt, polite call-back would have at least shown common courtesy. Although I can't speak for the quality of th