Jack London Kitchen & Bath-Oakland

Ordered a tub with the overflow on the left side but received a tub with it on the right. Also had parts missing from orders. In my job, Jack London Kitchen and Bath has been the only source of delays. This was followed by an email where the VP of the store Ken Avery threatened "further action", for a bad review and BBB filing. I would caution buying anything here their fulfillment is a mess and the store management, Matt (manager) and Ken (VP), have treated my wife and I with disrespect and a lack of professionalism.

Liz is phenomenal. Btw- small businesses survive because of mark-ups. The Internet is killing small businesses!!! They have to pay rent, salaries, utilities. Go work with a robot or a faceless website for less $$. I prefer to support small business. Their showroom is limited but I went to Premiere Kitchen and Bath in Walnut Creek to see what I like then ordered with Liz. This was my first remodel and she held my hand and was responsive to all my questions. She knows all about plumbing, fixtures, etc. Super personable and a hard worker. She often stayed late helping me decide. I worked with her for 2 months and NEVER had a bad experience. Her other co- worker is a bit off putting which is why I stuck with Liz.

Beautiful stuff, Horrendous service! Stay away from this place! They will put the blame on you for incorrect orders placed by them, they do not need your business and act as they do you a favor by serving you. We filed with the BBB. One edit a week after the review: JL has agreed to reimburse the wrong tub that was sent and returned. We are still waiting for the correct replacement, but at least we won't lose money.

I have had a great experience with Cyndi. Her suggestions were thoughtful and she's been helpful with all of the issues that inevitably occurred during installation of our kitchen and bathroom remodels.

I didn't buy anything but Beautiful well laid out showroom, lots of remodeling ideas. Lots of neat shower fixtures. Spoke to a gentleman he just sells fixtures and doesn't have a clue about contractors installations or what they charge. I mentioned i was remodeling a small house. He didn't offer a contractor referral or was interested in anything I had to say. Condescending snooty salespeople.