Jarvis HVAC

I recently had Jarvis HVAC come out for a repair and there were issues with our clients condo heating system with a loose switch that was affecting its performance. Jarvis took the time to secure and attach the switch, ensuring it was safely and correctly installed. He also extended the fixtures to make sure everything was stable and functioning as it should. It was clear he paid attention to detail and didn’t cut any corners. He was professional, efficient, and explained the work in a way that was easy to understand. I highly recommend because they are knowledgeable, thorough, and committed to doing the job right.

My tankless water heater broke around 10 days back and I got Jarvis’s contact through a friend. He came and after talking to the company, made me feel that he got me a free machine replaced, though it’s under warranty. Later the unit was replaced by him. He charged me $3200 in labor. You will not believe that there are others in my community having similar problem with water heater and one of my neighbor was telling me that he had to pay $250 to change the heat exchanger, which was the same issue with my machine. I feel robbed by Jarvis. I will not refer him to anyone, not because of his ability, rather his taking advantage of the situation and charging me outrageous amount of $3200, which I feel now should not be more than a $500. Based on the response from Jarvis, I want to clarify that

I had an outstanding experience with Jarvis HVAC Service. He was punctual, arriving exactly on time for the initial assessment and even 15 minutes early on the day of the job. He was incredibly knowledgeable and took the time to explain everything in detail, making sure I understood the issues and possible solutions. He stayed on site all day to diagnose and fix our old AC system, which wasn’t cooling properly, and provided great insights into potential future upgrades without any pressure. Jarvis was also extremely personable—my kids adored him, and he was so friendly that even my one-year-old daughter felt comfortable around him. We’re thrilled to have found a reliable HVAC professional we can trust and will definitely be reaching out to him for future needs. Highly recommend his work!

Was prompt, took time to diagnose, work with HVAC company customer support. Got the spares needed and completed the repair in brutally cold conditions on the roof of building. Higher than expected cost but I appreciate the response time and willingness to complete repair same day.

Had a HVAC heater not working fix. The other certified guy quoted to replace induction motor instead of fixing the actual problem of clogged acid neutralizer. Jarvis is patient and listen all the dumb things we say and shows us the actual working part and address the problem at the root with right fix. He even went above to suggest best things like best type of filter (he wanted to build that part by himself at first, but found similar one sourced by a vendor then he is recommended that to everyone), Air Intake and Vent out pipes right position (as mine is brining water into HVAC system and doing corrosion), piping & flows. He connected with tech support before doing any make shift fixes although he know that is best and works which assures us that he is the right guy for any HVAC related