JD Service Now

I’m a very unhappy customer. Our home is about eight years old, and about a year after moving in, a water spot appeared in our master closet ceiling. Over the next several years, additional spots formed. We noticed the water appeared after showers, and the master bath is directly connected to the closet. Because of JD ServiceNow’s strong reviews, we hired them multiple times over the years to find the source. Two different plumbers were unable to identify the issue, even after one cut a hole in the ceiling at my request. Despite their visits, the water damage continued and worsened. On January 16, 2026, a JD ServiceNow HVAC technician came out and claimed to have found the issue. This was our third or fourth attempt with the company. He spent about 30–40 minutes, did not test the shower

JD was the third quote I’d received for my hot water heater replacement. And although they were slightly higher than the previous two quotes, I chose them. The reason why I chose them was their service technician Bradley! He was so professional, and he clearly knew what he was doing! (I had teased him when he first came about not looking old enough to drive 😆, and he handed it well!). He was also a kind, patient person, who did everything with a smile. He gives me hope for our future with his positive attitude/energy. I have already recommended this company to a family member, and I will definitely be using them going forward for all my HVAC/plumbing needs. Keep up the great work! And give Bradley a raise!

The whole process was wonderful. They got me scheduled quick and called to tell me who would be coming to look at my water heater issue. Nolan was fantastic! He was right on time, professional and knowledgeable. He answered all my questions, addressed my concerns and even offered advice on all products that would be helpful to my issue. I was expecting them to diagnose my problem then schedule a time to fix it like other companies do. Nope. I was pleasantly surprised they had all the part necessary to do it during the visit! If I could give this company and especially Nolan more than 5 stars, I would! I would recommend them and Nolan to anyone who needs their services!

Even though I know Zack, I think everyone can agree that friends and family tend to be the worst critics! He found an issue with my 18 year old water heater which was corroded and leaking and full of sediment nasty sludge! He showed me pictures and videos of the issue (because I was too scared of spiders to go in there!) and clearly explained what was needed and what each step in the process would look like and what to expect if I went with JD Service Now. Really like the option to finance which went very smoothly as well. I got the plumbing and hvac membership because of its inclusion of routine system checks (I haven’t had anything checked in the 8 years I’ve been there!) and discount on future repairs if needed. Once I confirmed, scheduling him to come out was fast and super easy. Now I

Zack arrived with all the parts and equipment necessary to repair one toilet and supply shut off, and repair and reset the other toilet for me. He was very knowledgeable and explained everything he did as he worked. When he was finished with the repairs he cleaned up the areas and removed all the trash. I was very pleased with his excellent work. This was my first time using J D Service Now. They are a great company and I will use them again for any of my plumbing needs. Thank you Zack!