Johnstone Supply

I was let down today. I bought 2 parts for a furnace, but I didn't need either (the existing parts tested fine). The problem came when I tried to return the parts, but I was told they looked like they were tested or hooked up, so no return on 1. So much for loyalty to customers that have spent 10's of thousands of dollars here.

I’ve been coming to Johnstone supply for the last five and a half years. They really are your best bet for trying to locate hard to find parts, finding a good price, and for even a good time! I truly enjoy coming here and get happy to do so. The entire team is extremely helpful. There’s guys with decades of combined experience from guys like tj josh and Jeff. Then you got some of the newer guys like Shane and Sonny who work relentlessly to ensure you have a great experience, and get the correct parts. Much love to Johnstone 10/10 would Johnstone again.

I generally like this supply house, most of the staff are friendly and helpful, and I’ve spent tens of thousands here over time. However, my experiences with one employee, Shane Palacios, have consistently been negative. In my visits, he often seems upset or irritated, even when speaking with customers, and my employees have mentioned similar experiences. It feels unprofessional, and I hope management can address it so the overall service stays as good as the rest of the team.

I just wanted to take some time to commend this supply house as a whole! Definitely without doubt, the best parts warehouse in town. Specifically Josh and Shane. Every time I have a job coming up they go out of their way to make sure I have all the proper fittings and electrical components to complete the job and everything I need to create a properly commissioned installation. Also on a day to day business, this supply house has been so supportive of my company, they take their job seriously and make sure I have the parts I need, they are they parts specialists for any brand of equipment I touch.

One of the best HVAC supply houses in Denver. Shane, Timmy, Christian, you name it. You can't go wrong with any of their staff. Super professional and they always get me what I need. Would recommend them to anyone!