Johnstone Supply

I just wanted to extend my sincere appreciation to Johnstone for their phenomenal customer service. We had originally ordered a warranty part through another company, where our customer's HVAC system was purchased, and were quoted a one-week turnaround. That stretched to two weeks… then three… and eventually over a month—with no clear communication and only vague updates like, “We’re working on it,” or, “That’s just how it goes sometimes.” When the order finally arrived, not all the requested parts had been included. Our customer was left without air conditioning for an extended period while waiting on the parts to arrive. Not only was this upsetting for them, but it also kept us from delivering the level of service and care we strive for. We ordered the part through Johnstone and Tommy co

Ross has gone above & beyond for me! I have even tried to offer Ross a tip & he won't accept it.. better customer svc than Chik-Fil-A!!! Everyone else has done a great job as well. I never feel rushed, I can find pretty much anything I need related to refrigeration and more! The store is always clean and I'm offered a free drink and place to relax whenever I stop in.

Best group of people EVER in a supply house. My wait time is NEVER over 1 min unless they're helping someone else. Always quick to get parts & help you with whatever they can. They know their customers & will already have your supplies waiting for you when you get there. Hands down the best team of staff you could ask for.

Thanks for the great service . I appreciate the counter work from all the staff. Also I want to address Mr Coles review, by law this company and any other heating and air suppliers can NOT sale to anyone but Licensed HVAC Contractors . By owning a HVAC business myself it's nice to see that they are following the law and not selling to the general public.

They are one of our favorite supply houses! Always super friendly and helpful on the phone. We have really enjoyed working with them!