Johnstone Supply

I think this business arrived at the store and not even a single car outside when I entered or attended it once I went for a capacitor and they treated me well today I was the staff there as if a ghost came in for an hour to attend you to say go to another store here there is no conclusion these people do not work only passing and in network on their phone owners or owner of this business manage it or it will go bankrupt at any time you are losing more than 200 customers a day that is money I think this place needs changes such as better customer service

Don't waste your time with these people they won't sell to you even if you need a part for an emergency. Just buy what you need on Amazon it'll be cheaper and faster. Companies like this are the epitome of why you shouldn't shop local. Air filters are a part I can buy anywhere else with no problems. If you don't want to sell to people locally don't advertise your location and phone number.

Called and asked about a part. They said they were a wholesale company and wouldn't sell items individually. Which is ok but don't be rude when saying this. Not everyone can afford a contractor to come out and replace a furnace ignitor. Some of us can actually do it our selves. Maybe try to be a little more helpful next time. Give suggestions.

The products are not available for public. A person has to work for a HVAC company to purchase. Its like a 1960's business model because a person can order any of these parts on ebay or amazon now days. I would think they would embrace change and grow profits. Bless Amazon prime.

Lost our credit application and after opening an account can not find us "in their system". Don't waste time with the poor customer service!! We had been doing business with them for 20 years and we won't EVER again!