Johnstone Supply

Great suppliers for hvac parts for my company. Have used them for many years and they have been helpful no matter what

Customer service was very rude, instead listen simply reply NO, better to move for another company. Will not visit again.

Great service! Had the part I needed right away. Helped me get the correct part via the model number. Quoted price immediately over the phone. Held part for me. Would definitely call them again.

If you don't have an account with them, they won't tell you a price on the phone. So you have to drive there to find out a price; in my case 20 minutes each way — but I have nothing else at all to do with my time. I had already decided, based on that alone, that I would never go back, but now that I'm home I've discovered the furnace filter I just paid $43 for there (no one else in town has them in stock) is $29 online. No wonder they refuse to tell you the price; they know you would never go there if they did. AVOID.

Good guys, on the ball, and helpful when you have a problem. I'm an independent repairman but I work for other contractors, and they hook me right up. Right off the Thruway, too.