Joy-Air

Just had the most AWSOME A/C service from Sterling, the Joy Air technician, who was sent out on a "second opinion" problem call authorized under our Sears System Warranty. The first company sent out by Sears was horrible! (Mental note to self, never ever use JGS, LLC for A/C service.). In the past I have had more than one bad experience with home warranty companies; but I must say I was impressed with both the response from Kim, the Sears Warranty Case Supervisor, addressing the claim recurrence and the technical service received from Joy Air. Hoping the problem is fixed right this time.

Our AC stopped working a couple weeks ago. We called a couple well known local contractors that we had used before. Both pretty much skipped over the concept of repair and jumped to right to replace. Neither even bothered to open up the panel on our internal unit to investigate. No, they said, the system is too old to repair (14 years) so you should buy a completely new system from us. One estimate was for $11K and the other for $13K. Fortunately, we spoke with a neighbor who referred us to Chuck at Joy Air. He was able to stop by and look at our system within less than a day. From the start, he was focused on repair vs replace. Once he opened up the system and saw that the coil was leaking he let us know that we didn't have to replace everything and he could replace the AC coil with a n

Joy Air technicians Chuck and Sterling are awesome. They are both well trained and experienced. They came to our house and quickly found the problem. They explained what happened and how we can prevent failures like ours from occurring again in the future. Their prices are very reasonable. Bottom Line: They were timely, professional, courteous, and respectful of our needs. If we have future issues it's onlyJoy-Air for us.