K-I Lumber & Building Materials - Louisville

Bought cabinets from here a few years ago. Install was questionable and the vaneer wood seems to swell up inside the drawers from pretty minimal water contact. Not sure if that is normal in cabinets. Overall they are fine.

We were very pleased with K-I Lumber for our cabinet installation during a major kitchen remodel. We worked closely with Mike from the Elevations Showroom who helped us pick cabinets, hardware, and handled the installation details. The cabinets and add-ons that we selected for our customized kitchen are wonderful and very high quality. When there were any issues with install or damaged parts, Mike was very responsive and quick to help find solutions. We would recommend K-I Lumber for cabinets.

Stay away! We ordered brand new kitchen cabinets from Elevations (K&I Lumber) and had a terrible experience. Our cabinets showed up with scratches, dings, a very poor paint job, and random holes drilled in incorrect places. The cabinet installers attached the drawer pulls incorrectly or crooked in multiple places. They then tried to hide it with a white crayon. They left our brand-new white cabinets covered in dirty hand prints and with pencil marks everywhere. We've been arguing with them for weeks to install the crown molding which was part of the deal. Communication is non-existent. They never call you back and almost never answer the phone. I wish I had gone with my gut on these guys. Just stay away from them!

We ordered lumber for a privacy fence from this company and the lumber was ordered to be picked up not delivered. When we tried canceling the order we were told the order had been delivered and they were not going to refund us the money that we paid for the lumber. We never gave them a delivery address because it was supposed to be picked up and we never received any lumber and they refuse to give us a refund because they say it was delivered. They can’t tell us what address the lumber was delivered to but just that it was delivered somewhere. Now we have no lumber for the fence and are out an enormous amount of money. This place has th worst customer service and policy. Never deal with this company.

Update: I added a star because K-I reached out and made the panel right. My frustrations dealing with them in general stand but I appreciate them ultimately reordering the panel as well as correcting issues along the way. Original Post: Started a kitchen remodel project last year. Took a while for my girlfriend’s mom to decide what to go with. I had originally given the inexperienced designer my measurements but K-I insisted on coming out to measure. Using their measurements, they ordered the cabinets off-center from the window/kitchen sink. To K-I’s credit, they ordered three new cabinets to adjust for the major mistake. This delayed the installation by about a month and within that time, covid struck the country and KY was placed on lockdown. In the time period we were waiting for the n