Kansas Water and Fire Restoration

Well, few months back we had Sonny come out due to a garage fire. Seemed like a great family owned business but when we tried to call back to start on work, crickets. My husband and I each left messages never got called back after weeks of trying. According to them, our fire was significantly smaller than what they had been used to addressing so maybe that’s why they never took us on, idk but to never follow up is so unprofessional and disappointing.

BEWARE! They won't give you an estimate and joke that the cost would be "5 to 10 times their estimate anyway". I sent them away and 4 days later I get an invoice for over $300.00 just because they showed up at my house. When I tried to talk to the owner, he talked (yelled) over me and said I could have my attorney call his attorney. HORRIBLE company. I recommend ServPro; they give estimates, are very responsive and their estimates are real.

My wife called Jeremy to come out after hours on a Thursday night. Him and his team did an outstanding job. He was very knowledgeable honest and answered all of our questions. What was a stressful situation was made so much easier because if Jeremy. Jeremy gave us great service. I highly recommend him if you need anything with fire,water or smoke damage. He stayed until 10pm on a Thursday night. Thank you again Jeremy.

Jeremy came out within hours of my phone call and had all the water out and my basement dry within a couple of days. What could have been a stressful situation ended up being a very smooth process. Jeremy is personable, hard working, and empathetic. He communicated throughout the process and answered my questions before I even thought about them. Highly recommended! Thank you to Jeremy and his team!

Absolutely superior customer service! Mr. J. Simpson arrived at out home to help us with our flooded basement within hrs and then started the job immediately. Due to my cancer and my husband recovering from spinal surgery, I was very concerned about dealing with our insurance co. and the paperwork that needed to be done. Mr. Simpson offered all the services that we needed and agreed to step-in and work directly with our insurance company for us thus relieving all of our stress! Then the extraction process began! Mr. Simpson was a phenomenal work horse! He would start early morning and go full tilt boogy until late in the evening and all the while maintaining a positive and supportive attitude! He answered at least a hundred questions while also calming our concerns over and over. W