Kaufmann's Overhead Door Inc.

Wow! I just had an outstanding experience with Kaufmann's. On New Year's Eve morning, one of our garage door tension springs snapped. I called Kaufmann’s, and the office staff couldn’t have been more patient and empathetic. They told me, “We don’t have a service tech opening until January 20th, but let me see what I can do.” Not exactly what I wanted to hear—three weeks without a functioning garage in the middle of blizzard season sounded rough. But I appreciated the effort. Two days later, they called back with great news: they figured out a way to squeeze us in that morning. I thought, “YES! Starting the new year with a bit of luck!” The service tech who showed up was a jedi—truly a master of his craft. He worked so fast and efficiently that I could barely keep up with what he was doin

Our garage door was in BAD shape. I called Kaufmann's based on other people recommending them and I am glad I got that recommendation. They put me on the schedule quickly and showed up on time. Calder was the tech who worked on our door and he is great! Knowledgeable. Worked quickly and efficiently. He fixed our door, reinforced pieces that needed it, and got the job done. He went above and beyond. Katie followed up quickly, checked in on the work and sent the invoice that day. Everyone I worked with is personable and responsive and knowledgeable. I highly recommend Kaufmanns!

I called Kaufmann's on Monday to see if they could replace a weather strip on the bottom of my door. The door was put in by another company 5-6 years ago and the weather strip fell off a couple years back. No emergency. They coordinated a time on Thursday that worked for my personal schedule. They gave me a 30 minute arrival window and showed up on time. Patrick was great to work with over the phone. Dennis, the door tech who came to my home, was super friendly. He was attentive to detail and obviously knows his trade well. He identified several deficiencies in my door and how my door had been installed previously. He also discovered that my door wasn't sealing properly at the top either. After last week's sub zero temperatures for several days this air infiltration made for a very cold g

Had a garage door slip a couple of rollers off the track. Called and they had a very knowledgeable service person at my residence within 2 hours. Had all the parts necessary to complete the repairs in a very timely manner. Would definitely call them again without hesitation.

Extremely disappointing experience... Kaufmann's came highly recommended to me, which is why this was such a let down. Communication was really, really bad. Almost comical. And management did not care or attempt to make it right. Below is an exact timeline of my experience with Kauffman's. No exaggerations, just as it happened: 1. I paid a 50% deposit on our garage doors in mid October of 2020. 2. I could not get an email back from the person who sold me the doors regarding when our install date was... Communication completely dropped off the map. 3. Finally, one month later (mid Nov 2020) I'm told that the doors will be installed January 14th 2021 at the latest. Also, if there are any cancellations he will let me know, and we can reschedule the install to an earlier date. 4. With zer