Kepple's Carpet and Flooring

Choosing this company for my carpeting was the best decision I could have made. Service and quality are excellent! The installation was fast, clean and efficiently done by experts who were not only competent but kind and courteous. I will definitely be back as I complete other areas of my home.

Back in April of 2024, we asked Kepple's to come give us an estimate. We did have a quote from another company, but myself and my family have always used Kepples for decades. Ronald Kepple, was always wonderful to buy from. Kepples came in much higher and we let them know we were going with the other company. Boy, I should have stuck to my guns. Kepples then said that they would match the price of the other company. Since I had always used Kepple's and had great experiences with their installers, we went with Kepples. BIGGEST MISTAKE EVER!!!! Right after the install, the carpet started to wrinkle underneath. There was an issue with the padding. Keep in mind, we went with upgraded padding. Trying to get Doug or Robert (Manager), to do anything about it, was like pulling teeth.

The service after purchase is quite poor. The carpet I purchased was nice and I have not had a problem with wear or materials. After several years, the carpet (fibers) still looks good so I am please with its quality. The reason my rating is so poor is the lack of response to service now that I have bought the carpet. One of the rooms they installed carpet in needs stretching badly. I have been trying for almost as long as I have owned the carpet to get someone from Kepple's to come out and stretch it. I have been promised a call back from several different people and have never received one. Meanwhile, the problem just gets worse. So, the carpet they sell seems good and they installed it on time. But any service thereafter seems nonexistent. (Two stars would be one except for the quality

Worst experience ever. First I caught the two men who installing my carpet going through my personal items. Second, they ended up damaging my blinds and hiding it. The company ghosted me for about 3 weeks. When I spoke to the owner he lied and said he'd fix it for me. Wish I could give them 0 stars.

We have known the owner's family for years, Kepple's Carpet is the "Go To" spot. Just last summer we had carpet installed on our second floor, and previously (years ago) hard wood on our first floor. Whether its a new floor or some classic music, please consider a visit to the store in West Berlin, NJ!!!