Kerenza Appliance Repair

Ronnie did an outstanding job repairing our company’s refrigerator. He was professional, knowledgeable, and efficient from start to finish. He quickly diagnosed the issue, explained everything clearly, and had it fixed with minimal downtime for our business. Thank you Ronnie!

Diagnosed a washer not draining and let the water drain all over our floor and onto our foundation. They also overcharged us by replacing the motor which was working fine. Would not use these folks again

Kerenza were very responsive and quickly sent someone to do a diagnostic on my freezer. They quickly ordered the parts. I followed up a couple of weeks later and within a day we had scheduled the repair. The technician was on time and the freezer works good now.

I had an extremely disappointing experience with this company due to ongoing communication failures and repeated appointment issues. My order arrived on 12/19/25. When I called, I was told I would receive my appointment information via text once it was scheduled. Their automated system stated that texting was the fastest way to reach them. However, every time I texted, I received the same generic response saying someone would contact me by the end of the day with scheduling details. No one followed up on 12/19, nor on 12/22, 12/23, or 12/24. I was also unable to reach anyone by phone on 12/26. On 12/29, I finally spoke with Annie, who scheduled an installation appointment for 12/31/25. On the morning of the appointment, I received a text at 5:00 a.m. stating that my appointment would be ca

Kerenza Appliance Repair was very responsive and set up my appointment quickly. José, my first repairman, was very knowledgeable about my not-so-typical Ilve Range. He helped me optimize how it was working and ordered a part for the oven door seal, which had broken. When it was in they came right back and the next repairperson fixed it in minutes. The only glitch was the scheduling system the first time around. I had a longstanding dental appointment and though I shared this, the appointment was in my window. It all worked out because of José's flexibility. I had insurance and that piece was seamless from my end. Highly recommend!