Kimball Appliance Service

These guys know their stuff on high-end kitchen appliances. I have a Viking refrigerator whose crisper drawers fell off the tracks and I couldn’t get them back together. I initially called another company that could come out right away. They did come, but I could see that they were struggling. They insisted on ordering a new shelf and drawer runner combination. They did so and quoted upwards of $2700 to get new parts and re-install it all. I overheard that they weren’t quite sure if I might need a 2nd shelf, also, which would have been even more! Service for Viking products is expensive, but this is ridiculous. After a few days of fuming, I decided to call Kimball Appliance Service. Their parts expert, Robert, was extremely knowledgeable and responsive and I definitely felt that they were

I had Scott come out to check out the 3 Miele dishwashers in my office space. He corrected the hinge tension on the first 2 very quickly, and was able to give me much more insight on the issues the 3rd one has been giving me. Prompt, helpful service.

Spoke with Justin, their service manager, and very disappointed. This company dropped the ball on a part order from Zephyr. One week ago, their technician arrived and said he would order the parts from Zephyr (which are usually shipped overnight). A week has passed and Kimball still is telling me they are waiting for parts (my guess is that they never ordered the parts). Zephyr confirmed they see no further orders on my service ticket from Kimball. Willing to 'deal' with all of this, I expected Kimball to own their mistake and fit me into an appointment tomorrow where Zephyr is overnighting the parts. Instead, Justin said "I'm not doing it," about sending someone out the next day, and told me to call another company. That's not the way to own the mistake your company has made with the part

First appointment was missed due to the service technician going to the wrong address. When Silas arrived the next morning was snarky and rude. Said it was great now that he had the right address. Our conversation did not go well after that and ultimately he refused to perform the service, technician called his manager Justin and insisted they (Kimball) not perform service at this address. Justin agreed and technician left.

Purchased from Canada, I dealt with Jason and had a great experience. He dealt really well with an issue that wasn't his fault and made it right. I hope to not need any more parts for my Viking range but if I do, I'll be calling Kimball first.