Kingston Overhead Door

Terrible service. I called for a service call and they asked if I was available the same day which I was not. I asked about the next day and she would call me back with a date since the service tech's were not going to be in that area and didn't want them driving all over the place. Two days later the service techs arrived and stated it was the circuit board. They got the info they needed and they would check for the part. Did not hear back for 3 days, called again and was told that I wanted a replacement unit, not true. For two weeks I have been in contact with them with no response. They promiced to call my cell phone 3 days ago and never did. Always and answering machine and never a call back until the afternoon. Going to take my business elsewhere.

Called at 10 AM because my garage door Spring was broken, Randy showed up right away and replaced it and a few other worn out parts and had the door up and running better than before. The price was much better than other quotes and I couldn't be happier. I would highly recommend this company. 5 stars!

This is an outstanding place. I called seeking two remotes for my Linear garage doors; the old ones had broken. Other stores told me I would need a complicated and expensive arrangement. The helpful, kind, organized woman at Kingston Overhead Door solved my problem over the phone, then sold me two remotes that were 2/3 the price of other stores in Kingston. Outstanding, prompt, sensible service. I am so relieved.

I called and got an appointment for 8 or so days later. The day came, Saturday after Thanksgiving, and no one showed up. No one called. Monday came and no one called then either. Lousy service indeed. The 1 star is apparently mandatory. I couldn't post this comment with no stars, which is what I would have chosen.

Quick service and almost painless.