Knoas Flooring Inc.

Garbage product. Had it installed throughout our entire home and within months it began falling apart. You will actually cut your feet walking across the floors. Even worse, you yourself cannot file the warranty claim; per knoa’s it has to go through whoever purchased the flooring, which was a third party from our now out of business contractor.

This product is fit for nothing. All the flooring edges are peeing off and I called their customer service and they told it is the installation problem. I called another flooring specialist and he confirmed it is a manufacturing defect. This company doesn’t want to listen or interest to fix the problem. A horrible company to work with. Don’t get fooled by this distributor or manufacturer. Now I am forced to scrap all these and put new one. Keep away from this company and their sales person will say thousand words to impress you that they are the only company in the world who can do better. Sorry I am done with it

BEWARE HORRIBLE PRODUCT AND THEY ARE LIARS. Joey (Floors Houston) promised a lifetime warranty on the work as well as the manufacturer warranty on the product and assured us his products were SUPERIOR. We chose them because of this specifically. We installed vynl plank flooring throughout our whole home and less than a year after installation it has peaked at the seams and looks warped and has started coming apart. Mind you this is Vynl flooring that is supposed to be waterproof and meant for high traffic. I have literally cut my feet on the corners that have popped up. The material is not vynl otherwise it would be practically indestructible and wouldn't break so easily. I notified Joey @floorhou and we went through a claim through the manufacturer Knoas Flooring which blamed it on the in

I'm so disappointed with this company. Our installer found a manufacture issue and to get the manufacture to stand by their products it's insane. Brianna the sales rep keeps saying "if you bought directly from us we would handle the claim directly" well you can't buy product from Knoa's directly, you have to buy through one of the dealers. Juan (not sure his position) literally told the installer over the phone that they have had issues on this floor, asked to email him pictures. Later he retract his comment. To make matters worse the floor installation was put on hold causing added stress to my already stressful time. My mom passed during installation halt making matters worse. I pleaded just to replace at least 20 boxes to finish the installation and put things back together so we would

I bought Knoas flooring from a local company in 2019. The floors have not stood up in one area of the house. Knoas will not stand behind their warranty and blame it on a rolling office chair that had a mat under chair. Even though planks under the desk are ruined the chair has never touched. I have been dealing with trying to get this repaired for months with no luck. They wouldn’t take the claim, then they said they would take the claim. Were sending one of their people out to look, then never showed and said they weren’t going to take a claim. This is a horrible company, as others have stated, and not a good product. They have changed the locking mechanism and no more planks are available for what I have. If you don’t want a big headache to deal with stay away from this company!