KOB Kitchen

My wife and I visited KOB in Shelburne, Vermont. We worked with Katelyn Who was very helpful in choosing a vanity and countertop to go with it. When the countertop we had chosen became unavailable, Katelyn went the extra mile in finding one that suited us just as well. She facilitated communication with the manufacturers and communicated promptly with us about progress and delivery dates. Her professional and personal style made her both easy and pleasant to work with. The vanity and granite countertop are the centerpiece of our bathroom renovation and we are very pleased with the outcome. We are grateful to Kaitlyn and KOB for helping to make it happen in a timely manner.

We bought our cabinets through KOB in Vermont, 802 was the contracted company. We paid a lot of money to have our cabinets painted. When they were delivered, I immediately contacted KOB and in turn 802 to report the grossly negligent and unacceptable quality of my paint job and supplied many photos. I was told the incorrect color and below quality paint job was industry standard and they declined to correct or even work at all to remedy my horrendous cabinets. Furthermore, with additional photos and request to reconsider their position, I was told that I altered their sample door and that they would cease to communicate with me and did just that. I will be pursuing Legal action against not only KOB but 802, even though I remain open to a resolution.

We found KOB to be very helpful and professional during the design process. That changed after we gave them our money. There were many issues (two misrepresentative renderings that cost us additional labor, weeks without updates or any timelines given, a product that was shipped incorrectly twice and an unwillingness by KOB to proactively address the issue until we threatened a negative review). Unfortunately, despite the fact that we overlooked many issues, the relationship came to a head when we realized that the room measurement, taken by a KOB employee (paid for by our contractor) and verified as entered correctly in the system was changed by mistake by KOB's designer midway through the process. Due to this designer mistake, we chose a $2k pantry that will not fit in our kitchen. We v

I had a really great experience with KOB for kitchen design assistance, cabinetry, countertop referral and customer service. Brianna was fantastic, knowledgeable and so very responsive, making the process really easy. I am thrilled with the quality of the cabinets and I’m so happy that I chose KOB to work with. I highly recommend KOB.

My wife and I have been working with Simon at KOB on a very complicated kitchen where we are keeping some of our cabinets and replacing some. For the cabinets that we are keeping we have a cabinetmaker replicating the door fronts to match the new KOB cabinet doors. Simon proved us with a sample door for our cabinetmaker to use and with the Bolton Green color specs so we can have our cabinets sprayed to match. All of this was to make this new kitchen fit our budget, even though it meant less cabinets from KOB. That fact did not affect the service we received from Simon. We give 5 STARS for Simon and KOB