La Notte Refrigeration, Inc.

To give the premise, I am a business owner with a walk-in cooler and freezer. On Sunday evening, I discovered the freezer portion of our walk-in was not operating correctly and not holding temperature. I reached out after hours and was able to connect with a dispatcher who said a tech will be in contact with me shortly. Two hours go by no contact so I call in and I’m told the same thing. Another three hours go by I called in and I’m told the same thing and it’s now 12:30 AM. Finally the Tech gives me a call and let me know that he won’t be coming tonight and will be coming the next morning. I say OK I’ll see you then. The next morning comes and no one shows up. I call in at 9:30 AM and I am then told that there was nothing scheduled for me. Apparently there was a mixup in their office and

They installed a new AC unit and told the technician to call the company that controls the AC to connect the AC correctly. Which the technician never did . Called them more them 5 times and every time they said technician will be out within certain Time frame and never ever any technician showed up. Even after I had spoke to the supervisor named Jerry and still the same thing’s happened!! Super unreliable company!! The technician Are very bad as well show up to the job Kate and acts like nothing happened. The funny thing that the lying about the time on the invoice also. The technician left my place at 12:30 pm and out on the invoice stating they left at 1:30 PM! Big scammer

Lanotte did an excellent job resolving my issue efficiently. Eric was thorough in troubleshooting and identified that the faulty parts were still under warranty. Edgar promptly replaced the defective components and ensured the system was functioning perfectly. The entire team displayed professionalism, attentiveness, and provided top-notch customer service

Edgar was very knowledgeable and nice and got our system back up and cooling with in minutes! Thank you!

They always fix the problem without a huge bill. Thank you!!!