Lakeway Plumbing Company

We hired this company to fix an issue with my water heater. While it was not working properly initially, after multiple service visits, the problem was never resolved and was actually worse after their work than before. During one of the visits, water damage occurred inside my home (sheetrock damage). The technician was aware of it, and I have photos and videos documenting the damage. I was patient and tried to handle things reasonably, assuming the main issue would be fixed- it wasn’t. I was also explicitly told the water heater was under warranty and would be replaced, only to later be told that this was incorrect due to internal miscommunication. That information directly affected decisions and expectations and should never have happened. When I attempted to resolve this directly wit

We have lived in the Lakeway area for almost 20 years. We've tried several regional plumbers with mixed results. Our neighbors unanimously recommended Lakeway Plumbing. Lakeway Plumbing did the best work by the most professional staff of any organization we've ever used. When we experienced the high quality of work they do, we added more work to the original plan, and they just got it all done for us. Highest recommendation for Antonio Perez, Dominik, and the whole Lakeway Plumbing organization.

Erik Kuehn, the owner of Lakeway Plumbing, is very professional and always sends the best guys to do whatever plumbing jobs I have for them! I've been using Lakeway Plumbing now for probably 15 years or more and their pricing always beats the competitor (yes I still check), and the guys he sends out are neat and efficient! Today they replaced an old toilet, a water heater valve, and capped off the FP jet/repair in record time! Efficient work means less expense! Carlos and Dominic had been out before and as usual were exemplary! Matt is another one that is also excellent! I highly recommend Lakeway Plumbing for all your plumbing needs!

Eric and his team are highly unprofessional. I used their services last year and they did satisfactory work so I decided to call them for a water leak at my property. However, it seems like service quality, responsiveness, professionalism have significantly deteriorated and they cannot be trusted for any plumbing repairs. Do not recommend. The crew showed up to the work site, diagnosed the issue, and abruptly disappeared after saying they need to get materials and will be back tomorrow. I followed up and called Eric several times. Only my first phone call was returned and Eric promised that the matter will be addressed that afternoon. No one showed up, answered calls, voicemail, text messages for 2 days after that. There are far better and more professional plumbers in the area. Save yours

Eric himself came to my home yesterday to diagnose a mystery water issue that had me perplexed. It took him all of about 3 minutes under the house to run it down, and a few more minutes to fix it. He arrived on time down to the minute which rarely happens in my experience, he was very friendly and professional, and he was on his way in very short order leaving a very satisfied homeowner. Thank you Eric!