LAZ Parking - Clayton Lane (Structure)

We were parked in this “secure and safe” parking lot when our truck and 4 other vehicles windows were broken during a smash and grab situation. We reported it to the police and they said there was a camera but it did NOT catch ANY of the event-why even bother having a camera! Seems like if this parking facility were safe and secure this would not have occurred. There were also at least 3 security guards hanging around when it happened but they didn’t see anything either! We’ve been parking here for years when we go to dinner or events in the area but now this has happened we do not feel safe or secure.

I parked at LAZ Parking Clayton lane on 10/29/2024 for less than 20 minutes, when I exited and I was stuck at the pay station by my ticket stuck in the gap of the scan area,I pressed the HELP BUTTON and wished to get help right away, but NO respond. Turns out I was charged $30 for less than 20 minutes parking to get out. I called the phone number on the receipt, Austin Stubbs answered, after I explained the situation, he said I would receive a check of refund if I sent him the receipt by email, I thanked him and did what he instructed me. More than 2 months have passed, there is no check in. I texted him on 11/26/2024 asking if he is going to send me the check? There is no single word so far. HELLO, LAZ Parking Clayton Lane management? I am still waiting...

Still charging full price in spite of being reduced to a sand box on stilts by construction and making you walk down stairs on scaffolding. This a lawsuit in waiting.

The parking here is absolutely ridiculous! Took us forever to get a spot and the spots are relatively narrow. Went to go pay after being at the facility for only one hour and eight minutes and was charged a $12 parking fee! 12 dollars Is incredibly ridiculous and steep for the length of time that we were parked, as well as the fact that the pre-pay QR code provided on the floor levels does not even work so you absolutely have to pay at the gate scanning machine upon leaving. You’re better off parking on the street. It is more convenient, has more room and you’d save a significant amount of money . Just because you can charge that much an hour doesn’t mean that you should and it certainly doesn’t mean that means by which you give the customers to pay are not even working.

Sounds like the owners don't give a flying fig about customer service given that every "response" to one star reviews uses identical wording, and instead of saying "we'll fix it" or "we'll compensate you for our screw ups and broken machines and missing staff", instead tell you to follow up with yet another email address. Not the way to gain any trust. As a result of reading reviews, I will not be parking there.