LAZ Parking - Gateway Garage

The garage gate and door closed much earlier than stated hours. We tried to return to our car at 5:30pm and found ourselves locked out even though the hours clearly state the garage closes at 8:00pm. We didn’t bring our ticket with us because we didn’t want to loose it, but because we didn’t bring it we weren’t able to get back in. We tried to call LAZ but were on hold for ages. Eventually someone leaving the garage let us in. We will definitely try to avoid this garage in the future. A positive: The rates were reasonable and clearly posted.

I parked there on a Saturday. A very typical garage experience, but I wanted to write this review to say that I was able to get my car out at 6:50pm on a Saturday even though according to their work hours, it would've been locked. I'm giving them 3 stars for the confusion, even though I was able to take my car without any issue. Maybe they mean there's no attendant, which is ok because you just pay using the machine as you're exiting.

F this place. They don’t post their rates anywhere, and they’re more expensive than the Union Station garage ($18/day vs $15/day). Who would park here except for desperate people who in danger of missing a train because the Union Station lot is full. (And me, apparently, who assumed an off-site garage would be cheaper than an on-site one.)

While it affords easier access to the school than the other option (temple street); (it is cramped and sometimes the staff out front aren't keeping count and you end up in a line of cars at the top (without a loop to turn around) the convenience changes on Saturdays A good number of people attend classes on Saturday mornings and DESPITE THE HOURS OF OPERATION ON THE SIGN OUTSIDE SAYING THE GARAGE IS OPEN AT 7AM ON SATURDAYS I was told by security and the guard out front that it was decided a YEAR ago that they didn't have the staff to watch the garage on a Saturday and so it has not been open. The sign clearly states it is open Saturday and the school never notified or advised students of the change. I plan to contact someone about the improper signage so nobody else assumes that taking a

I am a resident at 360 State in downtown New Haven. LAZ is the contracted parking contractor. Over the past three years of my residence here I've had numerous issues with the number of employees that work as attendants in the garage as well as the regional manager for the parking system in the area. Feel free to contact me if you'd like exact descriptions of my issues. I feel detailing them would make this way too tedious to read. There are other places to park in New Haven and I would suggest finding them. Living in a building of this caliber, certain levels of customer service are expected throughout this property system. Although I have no complaints about the service levels provided by the employees of 360 State Street this parking garage system does not pass when it comes to highe