Leisure Pool & Spa

I'm fixing a hot tub that froze and needed the tubing and fittings to replace the broken ones. They had the fitting that I needed, but didn't have the larger tubing. They did take the time to look through what they did have. They were a lot cheaper than the "name brand" company that manufactured the hot tub. All in all, they took the time to explain what I needed to know and I felt that they were very helpful teaching me how to do the repair and where to get the tubing that I needed. I would recommend them.

The company was amazing when we first wanted to purchase our spa. Everything went well until it was installed from there, everything has went downhill. We have a side panel that has never fit correctly. They’ve came out a couple times to try to fix it. It did not work. Now they refused to fix it unless we pay for it. When we questioned them, they now refuse to ever come back to help us. The owner just now was very rude condescending. She literally hung up on my husband and threatened us that we did not want to go down this road with them because we’re making the wrong person mad. They admitted it was a master spa defect and refused to cover the fix since they had claimed they had already been out four times which is completely false. And if for some reason they did come out, it wasn’t fi

We walked into Leisure Pool & Spa about three weeks ago looking for a hot tub, and today we’re already enjoying a beautiful new tub and sauna. The delivery and installation were incredibly fast and professional, making the entire process completely seamless. Kim and John are wonderful people and business owners who truly take care of their customers. When I first walked in, I was convinced I needed a large swim spa. John could have easily sold me the more expensive unit, but after talking through our actual needs, he honestly recommended a larger standard hot tub instead. His integrity saved me $9,000—which allowed us to add a beautiful outdoor sauna and still walk away having saved thousands of dollars. You just can’t fake the personal service that comes with long-time small business own

We could not be happier! Their service was top-notch! Their product is fantastic. We enjoy it every night. Kim, John and crew listened to our needs and helped us make an informed decision. Their delivery and set up was outstanding. They walked us through everything we needed to do to take care of our spa. Thank you Leisure Pool and Spa. We will be customers for life and look forward to upgrading to the lap pool in a couple of years.

Don't bother calling them if you need assistance. The girl who answers the phone is extremely rude and condescending. We informed her our hot tub was still under warranty and that we had a letter from the manufacturer stating this and they would send any parts needed and we would pay them for any labor charges. Her response was it wasn't her problem and she didn't want to take the time to help us or set up a time for a technician to come out because she was too busy. Good luck if you try to give them business. We were even thinking of using them to buy a new hot tub and upgrade the one we have to a larger size. We will go somewhere that cares about receiving our business and actually has decent customer service.