Lennox Stores (Parts Plus)

Both Bernard and Adrian are great to work with when I come into the store. Make picking up equipment very easy and very fast and both are extremely friendly and make my time their enjoyable

I absolutely love Lennox and our Lewisville location is outstanding. Had an issue with a motor that Bernard ordered for me and requested overnight shipping to us. The manufacturer sent it to the wrong location. Alerted the store about it and Adrien and Bernard jumped into motion and quickly got this resolved! I appreciate both of these guys so much! We have been a Lennox Dealer for several years and top of the line equipment and outstanding customer service like this is why we will never be anything except team Lennox. Thank you Bernard and Adrien and our TM Josh. YOU GUYS ARE ROCKSTARS!

They must always be super busy, phones never getting answered. Left voicemail with info as directed from their answering machine and never received a call back.

Ever since Eric took over this location the service has been extraordinary! No matter I f I call for something or just stop by, Eric and Alex will bend over backwards to help me get in and out as quickly as possible. I can’t express how much I appreciate both of these guys and their understanding of how customer service is performed. The Lewisville location should be Lennox’s shining example of how a parts house is ran. The Carrollton location should have to take lessons for a couple months from Eric and Alex on how to manage a store.

I have never waited more than 10 minutes to be helped at this location. The staff members here are so detail oriented, they address everyone on a first name basis and relaxed environment, though still taking ultimate mindful care that everyone has a deadline. I recommend this HVAC store with high regard for location, timelines, knowledge of parts and awesome customer relations skills. It feels like the old days at a HVAC warehouse, they still give out a cold bottle of water to those who deserve it or are in need of a thirst quencher.