Long Home

I had a shingles root replacement with Longhome and a diamond window metal replacement. The workers for the shingles roofing were wonderful. They were punctual and did a wonderful job. However, it took Long Home several weeks before scheduling the rest of the job. I called Sierra numerous times, left voicemail, but they went unanswered. I called customer service, the number I had on file, I sent text messages and all went unanswered. After three weeks of waiting, I reached out to Teresa Butt, with whom I signed the contract and explained my issues. She was wonderful. She apparently called Long Home for immediate scheduling, but again no communication or confirmation from Long Home. After several days I again, Iforwarded a letter to Teresa explaining my dissatisfaction with Long Home and m

I wish I could give more but not with sloppy work and with not so impressive customersupport who never bothered to return customer calls. My bathroom work is not worth the price paid. Started regretting for a bad decision since the water wishes to stay put on the bath floor instead of draining because the floor did not properly installed to drain. Never heard them calling back to fix the issue.

Although we got off to a rocky start, once Wayne and Monique got involved my experience was fantastic. Monique got everything scheduled and was constantly in contact to completion. My technician, Michael, arrived on time and did a great job of solving my issue. I couldn't be happier with the service I received.

Will never use this company again. They replaced my roof 9/3/25 and pushed the vent pipe down into my utility room. The pipe is resting on the gas line to my furnace. Called, text sent pictures, a number of times to come out correct the problem nothing has been done. The sales rep. informed me over a week ago that someone would return my calls no one has. Reporting this to the license board for the State of Maryland.

I recently had a new roof with gutters installed. Great experience from start to finish. Scheduling, and communication was great. Project Specialist Rich Healy gave an excellent presentation. My roof, and gutters were a mess. I had been neglectful of roof, and gutters. I was surprised how reasonable pricing was, due to extent of damage. Excellent financing options. Installers completed roof in one day, and gutters in one day. Project manager Mike, communicated with me during, and after project. I continued to communicate with Project Specialist, Rich Healy. The green shingles look stunning. The gutter installers modified gutter placement for better drainage. What a difference from old gutters Sorry I can't remember name of gutter installers. They were awesome. Have received multiple compl