Lowell City Street Department

Is it pandemic or carelessness? I understand pandemic had stressed many government duties nevertheless the fact remains one should always use common sense and do the right thing. A street sand and salt truck accidentally knocked the snow bank blocking my driveway with boulder sized snow impeding my exit. If it is me I'll stop and let the property owner know and or my department to send in help to clear this. Disappointed after seeing this when trying to run an errand, I called the street department and had to leave my voicemail. It's been a week now and nobody returned my call. Of course I had to remove the snow but the department failed to acknowledge my concern by ignoring my voicemail. This is unexpected and very disappointing. 3 stars for doing right until last week's incident and shar