Lowe's Home Improvement

A great experience at Lowe’s on Ritchie Highway there’s a guy called Keith that deals with all of the Carhartt merchandise. I couldn’t find what I was looking for. He showed me that they had moved everything to a bigger area. He was helpful, Patient and Knowledgeable about the brand. I’ll definitely be doing more Christmas shopping there. They are lucky to have him.

Lack of customer service experience. Employees do whatever they want, make up rules as the day goes I come in on saturdays and I’m a pro customer needed to make a phone sale I spend good money there and they refuse do their jobs don’t recommend going here none of the employees know what they are talking about. Just worthless everyone there

I recently went to the store. I had purchased something just before the snowstorm. Due to the cold weather, I was unable to return it. I have 2 low's account. I have a commercial and a residential account. I confirm my seat so I read a return. Some items they tried to look me up in the system without my receipt. By my phone number by my 2. Hello's card. My commercial and my residential was unable to return the items. I said to the young lady, Sarah. Sometimes I come here and I don't have my receipt but I purchase everything. I do not buy anything with my cash or my debit card. But I purchase everything with my lose account. Because I have 2 lose account. I try to return the item. She says, I don't know what's going on. Let me try, and she tried my email. She tried my phone number. She trie

We went to the Lowe's on Ritchie Hwy and we couldn't get anyone to help us. There were more associates standing around talking then helping customers. There were 2 other customers that were waiting for help and it took my husband a second time to ask for help before we finally got it. I remember when customers service was good in stores but some stores need to look at the numbers to see where it needs to focus.

As much as they have merchandise on the shelves and store looks to maintained the items are almost always plugged on the pegs and shelves....meaning they just stuff any item into the open spaces and 90% of the time are NOT THE PRICE POSTED IN the spaces they are in!! Technically they are supposed to HONOR those posted prices as THEY are the ones who stocked those items which they DO NOT DO!! Get yourself together people!! Learn how to do the job correctly as this is an on going issue...and before anyone says anything yes I work in a retail store myself and yes I know the way things are in this field! So do your job properly the first time and you wont have aggravated customers who DO NOT WANT to shop there! I prefer HOME DEPOT as they HONOR the shelf posted prices when they have mishaps su