Lowe's Home Improvement

I recently went to this Lowe’s to make a big purchase. However, the manager-on-duty, Nicki, was unwilling to match the legitimate lower price of a competitor. She was also extremely rude and unhelpful. She further unprofessionally inflamed the situation by telling me that, “If you buy from them (competitor), you might just get a brick in your box.” I previously used to purchase all of my renovation materials from Lowe’s ($80k+). However, I recently switched over to their competitors as a result of Lowe’s subpar service that I experienced over the years. After my shockingly unpleasant experience due to Nicki’s unprofessionalism, I immediately went to a competitor. The competitor happily welcomed my valuable business with a smile. The competitor also happily matched the price on the spot.

I was at Lowe's in Ames looking for plumbing parts and asked if I could get some help. I gentleman named Jed came to help me. He said they didn't have the parts I needed but told of a place in town that might. Then I went to get keys made on the other side of the store and was waiting for help and here comes Jed again. This guy was friendly helpful and amazing. Thanks Jed for your help and the keys fit great!

This was an invisible process. We purchased a dryer and a dishwasher. They have some cockamamie Installer and have virtually no information or control over installation. Customer service. Go elsewhere if customer service is important to you. I will in the future.

fix your phone answering service that either has useless AI that wasted our time or option that repeatedly hangs up on us when asking for customer service! It should not take 20mins and still not get to anyone to talk to. Update: thank you Lowe’s mgmt for responding to my complaint, and I do appreciate it, once the phone answering service does not hang up on the customer, I will be delighted to change my review rating. This is a great store that needs a better phone answering program.

Noah C and Al were awesome at helping me pick out and purchase a washing machine. Their customer service skills are excellent and they seemed genuine about being happy to help. Thank you for your help.