Lowe's Home Improvement

I had a great experience at Lowe’s while looking for a Silestone sample for my kitchen remodel. I was having trouble finding help in the department when Paula stepped in and immediately offered to assist. She was incredibly accommodating and went out of her way to track down someone who could help me. That person was Bob, who was just as wonderful—within minutes he helped me find exactly what I was looking for. Paula and Bob were both outstanding and made the whole experience easy and pleasant. Can't thank them enough.

The absolute worst attitude I’ve ever witnessed in a Lowes. The guy cleaning the BBQs seemed to not want to say two words to me. Zero eye contact, horrible manners, subpar intelligence. Since I was by the garden center I thought perhaps I mistakenly was talking to a plant. I went here on a lunch hour to browse. This place is super close to me but you know what for now on I will drive the extra mile to go to Home Depot in Boca. He didn’t even have the decency to say your welcome or goodbye as I thanked him and sent my regards upon exiting. And if this was a one off then I would just chalk it up to someone having a bad day but it seems to be any worker outside of the specialty departments like Kitchen remodeling, Pro and Garden. The rest just seem to hate life and have a detain for customer

I am writing to express my profound dissatisfaction with the service I received during my visit to your Boca Raton location yesterday. Sunday, December14th around 1pm, My experience was marked by a series of unprofessional interactions and a complete failure to provide basic customer assistance. My primary objective was to purchase plywood and have it cut to size for transport. Upon entering the lumber department, I spent nearly 30 minutes attempting to locate an associate for assistance. When I finally engaged with two different employees, the first informed me directly, "I don't do lumber," and walked away. The second associate stated an inability to cut lumber and directed me to the customer service desk. At the customer service desk, I observed the representative occupied with a pers

I picked up a garden tools shed today and OMG what an unfriendly encounter with TWO BLACK guys, one might have been the department Manager and the other just a garden department Helper! Asking for help was like twisting their arms to even answer my question! When I requested that I like to purchase the shed, the helper asked if I have a cart! NOT EVEN to offer to go get a cart! I picked up a cart, and he was like looking at me , wondering If I was going to lift it up and put it on the cart myself!! He did not even offer to help put it in my truck!! THIS IS SERVICE AT LOWE’S people!!!

Been a customer for more than 25 years. Made an order through Brandon at the pro desk. There were a few challenges. The biggest of which is that I was buying 400 square feet of tile among other things. There was an issue. Rather than cancel the first and ring up everything together, Brandon rang up as 2 orders (rather than correcting a mistake by canceling the first order). Was told by Brandon that it would come in one delivery even with 2 separate orders. I asked about bringing the stuff in the condo. Brandon said it should happen. Came as 2 deliveries. The second was a flat bed. The driver said I should have been told it was drop ship at the street. Brandon said I should have known. Not very professional since I asked him about bringing the tile inside. No discussion on drop at the curb.