Lowe's Home Improvement

If I could give them negative stars I would. Every time I deal with them it is a problem, damaged appliances, damaged deliveries, had a delivery driver show up with a fridge who was high out of his mind. None of the employees give a damn about any level of customer service. What's worse is I want them to not stink at what they do so bad, it is terribly inconvenient to drive to Clarksburg or Morgantown but what choice do you have?

Thank you Yohanis & Joel! Very kind and friendly delivery. I live in a small space. I was wory the fridge with the dolly would not fit. No dolly. This 2 guys just lift the fridge and installed it in 5 minutes! Love my new fridge.

Lowe’s store employees are fantastic! Lowe’s Installation Center has been a nightmare. Screwed everything up from beginning to end. Didn’t return calls, broke every promise made. Did not communicate with me or the actual installer and wouldn’t allow me to call them directly. I called anyway and they wouldn’t do anything without a work order from Lowe’s and the work orders were always wrong. Spent well over $2000 to fix things they broke or threw away including paying my own plumber and electrician to finish work they didn’t do. The job isn’t finished but I gave up and requested compensation that was promised for months. After 8 months of this miserable project I submitted a 23 page request with pictures and receipts and they offered to take $600 off my $19,000 kitchen. I keep calli

Terrible customer service. My fridge arrived without the ice maker that I had ordered and paid for. Thoroughly disgusted with their customer service. They did not even offer to ship the item to me, but offered to charge me another delivery fee. I will never again shop Lowe's, nor will I recommend them.

Bought a stackable washer and dryer for $2,000. It was in stock. Employee rang me up and asked if I wanted it delivered. I said so long as I had it by the next day. Paid and left, 4 hours later they called to let me know they didn’t even have the appliance and that it wouldn’t be delivered until 7 days later. If you don’t see the item in the box, don’t buy it from this Lowe’s because you may never see it.