Lowe's Home Improvement

After a frustrating experience with corporate customer service — one that seemed to go wrong in every way imaginable — the management team at this Lowe's completely turned things around. Their professionalism, empathy, and commitment to doing right by their customers made all the difference. The people who work in a store determine its success. This team went above and beyond to resolve my situation quickly and respectfully. They didn't just fix the problem; they showed genuine care and made me feel valued as a customer. Store management (and their team) deserves full credit for creating a positive, customer-focused environment.

Friendly employees who offer help when you're looking a bit lost. I almost can never find what I go in there for (not their fault) and each time an employee offered to help me. Always helpful and friendly at the self checkout and other checkout points. I don't interact with Strangers much but employees here always strike up a conversation with me.

Was told by the appliances manager that was standing at the front door they don’t have time to help me they are to busy. He actually said everyone walking by is 1000.00 dollars and happy told me about all the generator sales. What a sad example to all his employees.

4/12/25: Big Shout Out to Shane in customer service department who had lots of patience today (whilst there was a long line) helping me reopen a deactivated My Lowe’s Pro Credit account. Also to Jennifer up in same area as well as the older white haired gentleman in garden area who helped me get the Simpson 3700 PSI pressure washer up to the customer service department. All in all very friendly staff between the Mebane and Burlington locations.

Kris from the garden section was so nice and helpful she helped us at self check out. We always enjoy coming to this Lowe’s instead of Mebane, the associates are so kind and everything is neat, organized, and easy to find.