Lowe's Home Improvement

Had to wait in curbside pickup before I called the store. They stated nothing had popped up on the screen so then they couldn’t find the order with my phone number and both my cell and home phone are on the account. They finally found it with Patrick on the order. I don’t know what’s going on with your system Lowe’s in Kanawha city wv, something Isint working right. Had to cancel and order yesterday my wife had to go in I can’t because I just had back surgery.. she couldn’t find it and no one was there to help her find it so I cancelled and called the manager. If I hadn’t called for the status of the order I would have still been waiting on it.

Dylan was very helpful and friendly during check out, to me and my elderly aunt. Was very knowledgeable, polite, and personable. Made the errand go from a regular trip, to a 10/10 experience. Would go back just for that kind of service. And will.

I usually shop at this Lowe’s, but my recent visit was disappointing. The front‑of‑store staff for Lowes Pro services for companies were unhelpful, offered no suggestions, and didn’t assist me in finding and exchanging an item. I’m leaving a negative review to reflect this experience.

Tuesday, November 25th my 10 year old Samsung dryer wouldn't turn on. Friday the 28th we found out it would be around $850 to repair it. We decided not a chance and headed to Lowe's. It was Black Friday, which worked out great for us. Found a nice Samsung washer/dryer set and ordered it with deliver, stack kit, and haul away on old appliances. We were told that it would be delivered Monday, December 1st. Fantastic! Little did we know that was the start of the worst experience with Lowe's we've ever had. On Monday, the delivery driver calls to tell us they don't have the stack kit on the truck but wants to deliver anyway. We refuse because our space requires the appliances be stacked. They say they can't get the stack kit to deliver until Thursday, December 4th. Already getting a little a

I was at this store from out of town. I was looking at hanging plants by the register. I turned the paper looking for the price . I did not pull hard or yank the plant it just fell in floor and the pot broke. I think it wasn’t securely hung in the first place because it shouldn’t have fallen by barely touching the tag. A man came over after some nice employees said don’t worry about it we’ll clean it up as I was trying to pick up pieces of the small pot. I said I was wanting to buy that and he immediately said “Do you want to buy the one you broke” in a rude way .He didn’t let me explain what happened he just said are you ready to check out. I did not break it . It fell because it was not hung properly. I in fact my did buy it but he was rude and not helpful or anything.