Lowe's Home Improvement

Everyone was very nice and helpful. I drove from Wilson to get a storage organizer for my frying pans and the box on the shelf was very damaged. I asked if I could get one that was new and undamaged, they said yes and got me the new one.

I just spent almost two hours in this location and got half of what I needed but very unhappy and unsatisfied with the customer service. Our evening visit started with a plan on purchasing doors and a blackstone. We started by asking for help from an associate to help look up doors, they sent me and my wife to customer service desk, the associate there acted clueless and was puzzled. While waiting there my wife ended up locating what we were looking for online. We made our way back to the door section. While looking at doors we were finally approached by an associate who could help us, which was 45 minutes after we initially requested help. That associate was very helpful and even helped us with making the decision with a consultation on installing them. We decided we would go back to the

There is NEVER an associate at the paint desk. This morning, I waited behind two gentlemen waiting for assistance at the paint desk. The two ladies overseeing the checkout were directly across from us and saw that we were not receiving assistance, but I had to go ask for them to page an associate to the paint desk. After about 20 minutes of waiting, this young girl came, but honestly, she should only be working in the greenhouse. She did not know how to tint primer, and said that it could not be done, because there was not enough room in the container to add the dye; however, the manufacturer label states "tintable". There have been other times this same girl has not been able to use the computer to mix paints. The other Lowe's stores has at least two associates that man the paint d

Went to buy paint on Monday Sept 23rd. Young lady at check out called three times for assistance in the paint department. Gentleman in front of me said he had been waiting 15 minutes. I finally went down to customer service and asked and the young man said there she comes. Her reply was they will just have to wait and she kept going. So I asked to speak to a manager. He comes out and attempted to help. I had my old can with the color I needed. Before he finished the Hispanic girl with the crappy attitude came out and they stood and talked and supposedly got the right kind of paint mixed. Manager was also Hispanic with the personality of a wet dog. Then after paying $51 for a gallon of paint I get home and instead of the brown color I needed it was a tan color. Long story short, I took it b

Phil was amazing! He helped us cut lumber and provided 10/10 service. Super nice and helpful—thank you, Phil!