Lowe's Home Improvement

Delivery driver threw a bag which broke and spilled all over my driveway, then walked away without informing anyone. The damage is clearly visible in the delivery photo Lowe’s themselves provided. When I called the store, the shift manager, She argued for 15 minutes saying they couldn’t see anything wrong. Suggested to pickup from store if I need it, Not sure, Why I paid shipping/delivery charges. Could expect better leadership from the the Shift manager. Its very unprofessional. Poor delivery handling and even worse customer service. Check the pics below. Security Camera captured the Video also. If Lowes team need, I can share the Video.

I can’t believe they refused to take back these items I purchased at half price saying they are Halloween . I was going to decorate for fall with them but changed my mind. It’s 11/19 not even thanksgiving yet. They did me dirty. They lost a customer for life.

No employees to help find an item that was supposed to be in the aisle as per Lowe's website. So frustrating! It took me 15 minutes to find the moss which was all the way in the back, very hard to see or reach! It's like they didn't want people to buy it.

Absolutely unacceptable behavior from the Cumming Lowe’s. My wife tried to return an unopened generator 4 days after purchase, with a valid receipt. The generator never left our car trunk because we never lost power. Two front-desk employees (elderly ladies)lied about return policy, refused the return, mocked her, and told her to “go cry” at another Lowe’s. That is humiliating and completely unprofessional. Corporate Lowe’s ( both human chat support as well human voice representative) later confirmed the return was 100% valid under the 30-day policy and was shocked this store refused it. We have proof. This was not confusion — it was bad attitude and worse behavior. We then went to the Duke Road Lowe’s, where Ernie handled the return immediately and professionally, even arranging equip

I absolutely love Lowes customer support team. I was looking for some product and called lowes. There is a nice lady Pratibha helped me about availability of the product. Once I reach there in store, she again helped me by finding my product, told me about my (so many) queries and still being patient and smiling. Its absolutely fantastic experience for me visiting the store, getting what I want and so many helpful information. Thanks to Pratibha and lowes team....