Lowe's Home Improvement

I have purchased many items from Lowe's in carlsbad nm and always had the best experiences. However, I bought a new washer to be delivered to a woman from the Lowe's on Redd Rd. In El Paso and have had the worst experience i could imagine. I paid the 50 dollar fee to have the representative from Lowe's deliver the new one to take the old one away. Sounds good except that they not only took the old one, they took her dryer which was in excellent condition and another washer here that belongs to her landlady. Then in the process of trying to track down these appliances I have had nothing but the run around from the store managers, even having this all recorded by her cameras at her garage. The store would not even give me the name of these subcontractors who took them. No identificati

Going to this store is generally a good idea for all sorts of home improvement projects. The store's layout is easy to navigate, and the staff is always friendly and helpful. You can usually find exactly what you need without much hassle. Plus, it's conveniently located and has plenty of parking spaces.

Lowe's H.I. - visit to plan a project of door replacement. It took me several trips, but finally closed the deal on Black Friday. I ordered a custom door after few trips. I would like to commend Maria and Mariah who helped me through the process. During my visit, both Maria and Mariah on different occasions were extremely helpful and diligent as I went through the process of ordering a custom door. Their attention to detail, patients, expertise and customer focused makes for a great customer experience. I have shopped at Lowe's on Redd Rd and often I am surprised that different Lowe's members in respective departments don't really make an effort. Perhaps they are simply just busy. Nonetheless, Maria and Mariah made my customer experience worthwhile. (I do hope that Lowe's leader

Attention Store 1152.... Let this be a lesson. I went today to Lowes for a Pickup later... The product was Trex Flooring... I stop by the Contractor Sales desk where there was at least 6 employees.. Hi Fiving each other and basically joking around... I ask for help regarding my order... They redirected me to Pick up Later.. I pushed the assist button... Elijah's mentioned that my order was at the bottom of the list... He directed me to the isle where Trex is located... No one came ... I loaded my order in approximately 8 mins.... And walked straight out the Lumber Canopy to my truck and started loading my order ... Because TIME is of the essence and we have responsibilities to attend too. No one Noticed that I just walked out without printing or verifying the PICK up ORDER. I loaded up pr

Had multiple employees just stare at me pushing it through the store from garden center and not any asked for assistance and even tried to avoid making eye contact. I despise these automated responses they give as well.