Lowe's Home Improvement

First time buying a dining table with Lowe’s and apparently will be my last. I bought a table and when it arrived it was too small so they came to pick it up. I was loving the service up until then. Now it’s been two weeks since they picked up the table and I have been calling about the refund and the main customer service line is a waste of time. Three different reps and each one says something else but none can confirm my refund. Then finally after an hour call today they tell me I have to call the store where the table shipped to which was homestead location. I’m on hold with them while they go to the back warehouse and confirm they received it and then can issue refund. So my table has been there with them two weeks and until I call them to verify…. They haven’t processed a refund for

I just wated to let the store know that I received poor customer service from Arashala. She did not greet me upon approach, appeared disengaged during the interaction, and showed little effort in assisting me had no concern with what I needed. Arashala left the area visibly frustrated and did not want to give me any support. Providing excellent customer service is a top priority greeting customers promptly, actively listening to their needs, and following through with solutions are all key to ensuring a positive shopping experience. I hope not to run into her again I have always had good experiences here.

If you live in a gated community dont order they will leave your items at the gate for anyone to take. I have ordered 2 times for my property and they left a 40.00 purchase in their bag it big blue tag right outside the gate by the time I got the text it was delivered and walked outside it was gone. The 1st time they did this it was a wooden nutcracker and it was tossed in the wet grass on the inside of my gate.

I ordered a ceiling fan online and had someone pick it up. I’m out of state. I then had it installed and fortunately was sent a picture. To my shock, it was not the ceiling fan I purchased. It was a smaller less expensive fan and a different design entirely. I called Lowe’s and was told they’d have me talk to a manager about what to do. I was told the manager was currently busy but would call me back in an hour. It’s been several hours and they still haven’t called. They also said there were two of the correct fans showing in the system. I asked her if she can look to make sure since the person who picks it up will be driving from the Keys. She came back to the phone a while later and said they couldn’t find the fan but would keep looking. Finally, the person who originally picked up the f

I went there today looking for 1 item and came out with 4. Staff there is very helpful when you need something you can't find. Also you can find pretty much anything for your home. Very friendly staff and great prices too