Lowe's Home Improvement

We found a bathtub in a open and damaged box and asked for a discount. Was told by manager that it was old inventory, it was dirty bc its a dusty store, and it was not a return bc lowes does not do returns on bathtubs. She then asked what a left drain and right drain was (to her co worker, whispered but we heard.) Pics below state lowes discount policy on damaged and opened boxes. (They honor them if the merhandise has the stated probs listed on the damaged discount section and the discount can be from 10 to 30 %). The app also states you can do return on bathtubs as long as it follows return policy. So after we are armed with this info, my boyfriend goes back in and im on his phone so I can hear everything I stayed in truck. He asks again showing her the policies which she then lies again

I came in unsure of how to approach a critical job on my 1961 built house. Steve from the plumbing department guided me through each step I would need to do. He helped me locate all of the essential parts I would need, walked me through each step, and told me to come back and find him if I needed help (which I did). This man provided me with the time he would be available to aid me if I was having trouble. Because of Steve in plumbing, my project is complete, my family has water, and I feel like a licensed plumber. Thank you, Steve! I am a Lowes guy now.

I recently bought a house and have been taking on some big DIY projects that have put my skills to the test, to include full bathroom renovation and replacing of all the old copper lines and Water Heater with PEX. One employee has continuously gone above and beyond with helping my wife and I source the correct parts and sharing key knowledge to complete the job safely and effectively. Steve, with his friendly, and reassuring customer service has given me the confidence to tackle all jobs related to plumbing. Thank you, Steve and South Parkway Lowes for always being there!

Not a bad store. I go to several different Lowe's due to being a plumber having to get parts. The only reason I gave it 4 stars instead of 5 is because of the layout. This one's layout is flipped so every time I'm in there, I get lost trying to find what I need. Not much can be done about the layout in the store so I realize improvement would be difficult. I only go to this store if I'm doing a job in South Huntsville. I wouldn't go there otherwise. As far as a it being a quick visit, no Lowe's is a quick visit unless you know what you're getting & where it's at in the store.

Susan was the MVP of our visit! We’re completely redoing a half bath and had LOTS of questions and she really went above and beyond for us. Absolutely will be coming back because of her customer service.