Lowe's Home Improvement

Staff are usually quite helpful or will find someone who is. Prices are a tad higher than the other big box diy store. Sometimes quality is better but there are a few items I’ve purchased over the years that were rather inferior to the other more affordable store in the next town… I do appreciate and often come for landscaping or greenhouse selections in the 3 planting seasons.

Fine store overall. Word of warning about shades: I bought some shades here. The machine to cut them to size was broken that day, so I had to come back a different day. When I did, the employee in charge of the machine gave me a hard time about it. I still had the receipt. They still had to get their manager to check if they were allowed to cut the shades. Then, despite giving a single measurement for all the shades, I noticed in the parking lot that all the shades were cut to wildly different sizes -- some of them several inches apart. Lucky for me, they were all too big, so I brought them to a different Lowe's and had them cut properly. So, the lesson of the story is buy your shades from the Lowe's in Salem, NH.

The employees here treat you like crap. I asked a simple question and the guy shrugged me off and said I don't know where anything in the store is there's over 1 million products and I couldn't tell you why don't you look online? I then went to go look for product. I was then followed around by some employee who just kept following me around the store looking at me looking at what I was doing. I honestly do not want to shop at this store. Why would I want to bring my business here if you make me feel like I've done something wrong. Or that I shouldn't be in the store shopping there because that's how I felt. Whoever is running the security department needs to step up And stop profiling and discriminating people

Had a good experience as I have every time going no complaints garden center was relatively quiet the staff were kind and the cart collector was very helpful when he helped me bring my multiple carts back.

The service desk should be called the un-service desk here. Everytime i come in here for anything the employees have a certain tude if you even ask the time of day. I try to avoid shopping at this lowes because everytime I have a bad experience. Today on 1/8/26 was no exception, they made up some bs story that they could not exchange something I purchased at different lowes and had to go back to that lowes. As a homeowner and contractor this really puts a sour taste in my mouth about the management here and really tarnishing to the lowes brand. Literally every other lowes in the merrimack Valley is better. Salem nh being the absolute best followed by Danvers, MA and then nashua, NH.