Lowe's Home Improvement

Update: I was able to exchange this appliance after speaking to corporate about it. Thank you! ZERO STARS - Corporate Attention Needed! This experience with Lowe’s has been absolutely unacceptable, and I am formally requesting corporate escalation because store-level management failed to take any responsibility. I received an over-the-range microwave as a Christmas gift, purchased on 12/22. Like any reasonable customer, I did not open the gift until after Christmas. Upon opening it, the microwave was significantly damaged straight out of the box, with a noticeable dent on one corner. I returned to Lowe’s with the original receipt, expecting a straightforward exchange for a clearly defective appliance. Instead, I was refused because the purchase was allegedly outside a 48-hour return wi

Amiyah in the paint department provides some of the best customer service I’ve seen in a very long time. Every time I work with her, it’s truly a pleasant experience. She’s extremely knowledgeable, patient, and always willing to help, making sure I leave with everything I need. She goes above and beyond, and it really shows. What an exceptional young lady!

Trying to get a mistake caused by an Lowe’s employee in Mesquite is absolutely impossible!! Worst customer service of any company I have ever dealt with in my life!!! On 11/10, I bought a toilet for $299, plus install/delivery. When their installer was not qualified to install it on 11/21. I called the store and cancelled the order. At that time Shelly on the phone said she would email me the credit. When I got the email I found she did not issue me the full credit, incorrectly she put - $79 “quoted price” not the full correct $299. So by mistake I was not credited $85.52 ($79 +tax) The next day I went to store and after trying to get Kandi the Asst Mgr to fix the mistake, she referred me to Lowe’s Customer Service. After dealing with Lowe’s Customer Service with NO SUCCESS, I was refer

My husband and I came for their holiday Christmas mug members giveaway! These mugs are so cute! Perfect for some hot chocolate or in my case COFFEE! 😋

This review is for two employees at Lowes Mesquite, Mary Jane and Erlinda in Lawn and Garden. Definitely, not Lowes paint dept which i despise!! Mary Jane, i ran into a few years ago when looking for a portable ac unit. The only one left I was interested in was in a box with the bottom gone. She said if u want this i can see if my manager can get you a better deal. She helped me load it, chased him down and boy did she get me that better deal. She is very sweet, great personality!! Perfect for customer service!!! Also, I was in there last month shopping for flowers for my outside beds and a sweet lady named Erlinda actually approached me asked me what I was looking for. She was pointing out my options which was great because this was my first time planting flowers outside this time of year