Lowe's Home Improvement

I really enjoy the home improvement stores here in the treasure valley area. I spent some time today going through looking for some items on my bucket list for home repairs. They are putty much the same with some minor differences. The staff is generally always there ready to help find exactly what I need there. The place is well organized and isles are well marked making finding what I need there. I know it’s a chain store but their service is top notch.

I went to Lowe’s in Nampa yesterday for one easy item and was greeted by JOSE at checkout. I was amazed at how friendly and helpful he was. He helped me through the checkout process and told me about the monthly drawing available by completing the survey on my receipt. Unfortunately, some numbers are missing on my receipt so I can’t enter the survey, BUT I still wanted to highlight this outstanding employee and his great attitude! Thanks again Jose! I’ll be back!

Staff really need to be trained to inspect shipments of wood and when to reject. Picture is the stack of (other than the single tall stack in the rear) wood that my husband had to filter through to find 50 good boards that were not split, rotting, or had large holes in them. Good boards to bad ratio was about 1/3, this isn’t the Lowe’s he and I used to respect for projects but unfortunately has become the norm.

Our dishwasher died before the Christmas holiday and we had a large family gathering planted. We bought a dishwasher in November that was due for pickup Dec13. The online order tracking never updated beyond "in transit to store". We did Christmas on paper plates. After the first I went to the store and after some time I was told the dishwasher was damaged but I was not notified and no replacement was shipped. That oder es canceled and a new one placed. I was told out would be quick because it was coming from Washington state. The new due date was today, 1/21. The tracking still shows in transit to store and I have been on hold for 30 minutes. The online tracking is a joke and I only got help on my third visit to the store.

Very disappointed in the lack of knowledge & quality control. I ordered a garage door remote (in store) after significant research to determine which model is compatible with my opener. They called me when it arrived a week later, but the model received was not the model ordered and not a compatible device. In addition, the item had been opened & was missing the visor clip & instructions. I did not want a refund - I wanted what I ordered, but the manager gave me no choice. The Lowe's website still shows the item is available to order. I give 2 stars instead of one because the woman at the customer service desk (not the manager) was kind & helpful. How can this happen? Buyer beware.