Lowe's Home Improvement

If you have to make a dock delivery where be aware of the long weight. 3 flat beds blocking the only way to get to the docks. Just a suggestion, have flatbed pull on the side road until ready to be unloaded so other drivers care go ahead about their day

So I ordered a toilet through the app and had same day delivery, and I was curious what time the toilet would make it to me. So I called them this morning and I got through to someone and they told me it was ready for pickup, and I told them it was for delivery and they were like “oh you’re right hold on let me figure this out” and they put me on a 20 minute hold! And actually the line disconnected after 20 mins so who knows how long I really would have been on hold. Anyways I live close to the store so I thought I’d just drive up there and ask. Well I was met by Alisha and right from the stat she seemed disinterested and acted like I was bothering her even asking a question. She finally told me same day delivery was actually a 3rd party service and there was no way to know when it would

John and his team took great care to address an issue I experience when attempting to return an item with a receipt. I am greatful that they were able to take of things so quickly. 5-stars to John and his team. 1-star to the very confusing return policy. If you are making any purchases that you aren't planning on using right away, I recommend asking an associate or even the manager about the specifics of the item's return window and conditions. The information on the wall at customer service and at Lowes.com is too vague about how some items are classified.

We love to recognize people when they truly go above and beyond our expectations. Galvin was simply great and helped us pick out the perfect storm door. Smiling, knowledgeable and we felt like we had the right guy answering our questions. Thank you Lowes for your people here at the Knox location. Thanks Galvin!

I had the best time at Lowe’s because of Brandon! I went in yesterday and he was very patient with all of my stupid questions and had an amazing smile! he sold me a fridge and I don’t regret it. thank you for making my experience the best brandon!