Lowe's Home Improvement

We are beyond frustrated with our experience with Lowe’s and feel compelled to share what has been an incredibly upsetting situation. Back in November, we placed an order for FIVE appliances because Lowe’s was running a great promotion. We were excited and thought we were making a smart decision. Unfortunately, what has followed has been months of stress, wasted time, and money. When our appliances were delivered, THREE out of the five had issues: The oven arrived missing two oven racks for the air fryer feature. The vent hood was delivered missing a piece. We called customer service, and a week later they sent a replacement… only for the replacement to ALSO be missing the exact same piece. We requested an exchange for our refrigerator within their 48-hour policy window. We were told it w

Please staff your store with people who know what they're doing!!! I went to buy paint. I pressed the help button and waited; no assistance. Customer Service tried; no assistance. I was told that all "managers" were in a meeting and there was no one to help get the paint I needed. I went to the home section; no one was there to help. Back at customer service, I saw the gentleman who works in the home section and asked him to help with an order. Finally, 40 minutes after ordering custom shades, I went back to the Paint Dept and was able to get what I needed. What a waste of my afternoon.

It’s fine. Good selection. Big space. But delivery sucks. They charge the workers if they fail to deliver a fridge so if they don’t think they can get it to fit without any issue not even an attempt will be made. Because Lowe’s charges then 250$. The treat workers terrible.

Customer Service is a joke and delivery is always an issue. I would literally give a negative 10 if I could. For starters, I’d love to know how Lowe’s customer service goes thru training. I ordered a same day delivery today and was delivered a SUBWAY SANDWICH at 8am. North Bergen, NJ Lowe’s calls me at 2pm to say that the driver made a mistake and picked up the package and will be coming back now. I said, ok. Human error happens. I live 15 minutes away. Flash forward to 4 hours later and I still don’t have my package. Not only is it IMPOSSIBLE to directly connect to a store, if you call customer service about they issue, they put you on hold for at least 20 minutes to only come back and tell you that you need to DRIVE to the Lowe’s and return the sandwich and get a refund. WHAT?! I still

Huge selection at this store but not enough employees. Stopped by to pick up an order... Nobody came after I checked in at the machine even after they page someone to come to the pickup counter. Thank goodness for Alex who was working at the returns register came to my rescue. He quickly rang me up and i was able to retrieve my order.